At Scenshuz, every pair is handcrafted with care. We want you to feel confident in your purchase, so please review our policy before ordering. ────────────────────────────────────────────────────── 𝗥𝗲𝗮𝗱𝘆-𝗦𝘁𝗼𝗰𝗸 𝗜𝘁𝗲𝗺𝘀 𝐄𝐱𝐜𝐡𝐚𝐧𝐠𝐞 𝐎𝐧𝐥𝐲 - 𝐍𝐨 𝐑𝐞𝐟𝐮𝐧𝐝𝐬 Exchanges are accepted within 𝟕 𝐝𝐚𝐲𝐬 of receiving your order, provided: - Item is unworn, unused, and in original condition - Original packaging (shoe box, tags) is included - Item is not a final sale, clearance, or promotional item (unless stated otherwise) - Proof of purchase is provided 𝐄𝐱𝐜𝐡𝐚𝐧𝐠𝐞 𝐎𝐩𝐭𝐢𝐨𝐧𝐬: - Different size or colour (subject to availability) - If unavailable, closest alternative or 𝐬𝐭𝐨𝐫𝐞 𝐜𝐫𝐞𝐝𝐢𝐭 will be offered 𝐑𝐞𝐟𝐮𝐧𝐝𝐬: Monetary refunds are 𝐧𝐨𝐭 𝐚𝐯𝐚𝐢𝐥𝐚𝐛𝐥𝐞 for ready-stock items. ────────────────────────────────────────────────────── 𝐌𝐚𝐝𝐞-𝐭𝐨-𝐎𝐫𝐝𝐞𝐫 (𝐌𝐓𝐎) 𝐈𝐭𝐞𝐦𝐬 - 𝐍𝐨 𝐒𝐭𝐚𝐧𝐝𝐚𝐫𝐝 𝐄𝐱𝐜𝐡𝐚𝐧𝐠𝐞𝐬 𝐨𝐫 𝐑𝐞𝐟𝐮𝐧𝐝𝐬 due to personalization. - If your MTO pair has a 𝐦𝐚𝐧𝐮𝐟𝐚𝐜𝐭𝐮𝐫𝐢𝐧𝐠 𝐝𝐞𝐟𝐞𝐜𝐭 or does not match confirmed specifications: - Contact us within 𝟕 𝐝𝐚𝐲𝐬 of receiving your item - Resolution may include 𝐫𝐞𝐩𝐚𝐢𝐫, 𝐫𝐞𝐦𝐚𝐤𝐞, 𝐨𝐫 𝐨𝐭𝐡𝐞𝐫 𝐬𝐮𝐢𝐭𝐚𝐛𝐥𝐞 𝐬𝐨𝐥𝐮𝐭𝐢𝐨𝐧 ────────────────────────────────────────────────────── 𝐃𝐚𝐦𝐚𝐠𝐞𝐝 𝐨𝐫 𝐃𝐞𝐟𝐞𝐜𝐭𝐢𝐯𝐞 𝐈𝐭𝐞𝐦𝐬 - If your item arrives damaged, defective, or incorrect: - Contact us within 𝟕 𝐝𝐚𝐲𝐬 with order number and photos - We will arrange an 𝐞𝐱𝐜𝐡𝐚𝐧𝐠𝐞, 𝐫𝐞𝐩𝐚𝐢𝐫, 𝐨𝐫 𝐫𝐞𝐬𝐨𝐥𝐮𝐭𝐢𝐨𝐧 𝐚𝐭 𝐧𝐨 𝐜𝐨𝐬𝐭 ─────────────────────────────────────────────────────── 𝐇𝐨𝐰 𝐭𝐨 𝐑𝐞𝐪𝐮𝐞𝐬𝐭 𝐚𝐧 𝐄𝐱𝐜𝐡𝐚𝐧𝐠𝐞 1.Contact us via 𝐖𝐡𝐚𝐭𝐬𝐀𝐩𝐩 𝐨𝐫 𝐈𝐧𝐬𝐭𝐚𝐠𝐫𝐚𝐦 (@𝐬𝐜𝐞𝐧𝐬𝐡𝐮𝐳) within 7 days 2.Provide order number, item(s), and reason for exchange 3.Ship item back in original condition and packaging (customer pays shipping unless item is defective/incorrect) 4.Once received and inspected, we will process your 𝐞𝐱𝐜𝐡𝐚𝐧𝐠𝐞 𝐨𝐫 𝐬𝐭𝐨𝐫𝐞 𝐜𝐫𝐞𝐝𝐢𝐭 ────────────────────────────────────────────────────── 𝐈𝐦𝐩𝐨𝐫𝐭𝐚𝐧𝐭 𝐍𝐨𝐭𝐞𝐬 𝐏𝐫𝐨𝐭𝐞𝐜𝐭𝐢𝐯𝐞 𝐒𝐨𝐥𝐞 𝐒𝐭𝐢𝐜𝐤𝐞𝐫: - Must remain intact until you are satisfied with fit. - Once removed, shoes are considered 𝐰𝐨𝐫𝐧 and cannot be exchanged or returned. 𝐇𝐚𝐧𝐝𝐜𝐫𝐚𝐟𝐭𝐞𝐝 𝐕𝐚𝐫𝐢𝐚𝐭𝐢𝐨𝐧𝐬: - Minor differences in tone, texture, or symmetry are natural and not defects. - If variation affects fit or quality, contact us within 7 days for exchange. ────────────────────────────────────────────────────── 𝐍𝐨𝐧-𝐑𝐞𝐭𝐮𝐫𝐧𝐚𝐛𝐥𝐞 𝐈𝐭𝐞𝐦𝐬 - Made-to-Order items (except confirmed defects) - Final sale, clearance, or promotional items - Items returned without original packaging or after 7-day window - Items showing wear, damage, or alteration - Items with sole sticker removed ────────────────────────────────────────────────────── 𝐂𝐨𝐧𝐭𝐚𝐜𝐭 𝐔𝐬 For any questions or to initiate an exchange: Instagram: @scenshuz WhatsApp: 012-2303587 (Alex)/ 017-2971309 (Anam)/ 017-5249199 (Lim)/ 011-14995367 (Syarul)